Frequently Asked Questions (FAQ)

Welcome to the DEXED FAQ section. We've compiled answers to some common questions to provide you with quick and easy information about our products, services, including DEXED, DEXED Pro, and DEXED Ace. If you have additional questions or need further assistance, please don't hesitate to contact our customer support team.

General Questions

  1. What is DEXED?

    DEXED is a brand that encompasses two distinct lines of sportswear and casual wear: DEXED Pro and DEXED Ace. Our mission is to empower sports enthusiasts and individuals to achieve their athletic dreams and look great while doing it.

  2. What is DEXED PRO?

    DEXED PRO is a line of sportswear meticulously designed to enhance athletic performance, confidence. It is tailored for those who are serious about sports and reaching their full potential.

  3. What is DEXED Ace?

    DEXED Ace is a versatile line of sportswear and casual wear. It is perfect for individuals who want to look great, feel confident, and perform at their best, whether they're engaging in sports or going about their daily activities.

  4. Who are the founders of DEXED?

    DEXED was founded by two passionate sports enthusiasts who believe in unlocking the potential in every athlete.

  5. Where is DEXED based?

    DEXED is headquartered in South Korea.

Orders and Shipping

  1. How do I place an order?

    You can place an order on our website by selecting your desired items, adding them to your cart, and proceeding to checkout.

  2. What are the shipping options available?

    We offer standard and express shipping options. You can choose your preferred method during the checkout process.

  3. How can I track my order?

    We provide a unique tracking number with each order. You can track the status of your order through your DEXED account or via email notifications.

  4. What's the estimated delivery time for my order?

    Delivery times vary depending on your location and the selected shipping method. We provide estimated delivery dates during the checkout process.

Returns and Exchanges

  1. What is your return policy?

Our return policy allows returns and exchanges within 14 days of purchase. Items must be in original condition with packaging.

  1. How do I initiate a return?

    To initiate a return, contact our customer support team to request a Return Authorization (RA) number. Include the RA number with your returned item.

  2. Are return shipping costs covered?

    Return shipping costs are the responsibility of the customer. Shipping costs are non-refundable.

  3. How long does it take to process a refund?

    Refunds are typically processed within 7~10 days after we receive and inspect your returned item.

If you have any other questions or need further assistance, please don't hesitate to contact our customer support team for personalized assistance. Thank you for choosing DEXED.